Please update your choice of language in your profile settings – Select My Account > Profile > Preferred Language
Know Your Customer (KYC) refers to the due diligence activities that OKBET, as a regulated business, must perform to provide services to you. KYC procedures are required to establish certain information about our members for compliance with the relevant legislations and to ensure probity of OKBET members and their activities with us.
Yes, of course! We encourage voluntary submission of documents to facilitate a better experience with us. Please visit our PROFILE VERIFICATION page when you login to your OKBET account to directly upload your documents. If you are unable to use the upload function, you may submit your documents by email using your registered OKBET email address to firstname.lastname@example.org.
If you do not have any of the required documents, other official documents or evidence issued by authorised authorities may be accepted. These will be reviewed on a case-by-case basis.
Although we prefer to receive documents in English language, we also accept documents in your native languages. It would also be helpful if you could include the documents’ English translation, if any.
You can submit a photocopy document but we encourage you to provide us with scanned coloured copy instead, due to image quality reasons. If a photocopied document is of a poor quality, we may require you to provide us with a certified true copy of your document with a stamp clearly reflected on it.
When the document status is SUBMITTED, you still have the option to re-upload or remove the document with unlimited tries. When the document status is REVIEW, the UPLOAD function will be disabled to allow our KYC team to review the submitted documents first and provide you with updates.
We will try our best to review your submitted documents and provide you with an update within 12 hours upon receipt of your documents. You will receive a notification from our KYC team via email as well as via your OKBET Messaging Notification once logged into your account.
Please bear with us when processing takes longer due to high volume of KYC document submissions and enquiries. Please be assured your concerns are our priority and we will respond as soon as we can.
You need to provide valid and complete documents within 120 hours from the time we have sent the initial KYC request notification. Under certain circumstances, however, longer processing time may be required.
OKBET Mobile is our brand new Mobile portal, bringing you the complete OKBET sports betting line-up and exciting new Casino games to your Smartphone.
OKBET MOBILE: Go to okbet.com/mobile to enjoy our brand new sportsbook and casino designed just for your smartphone.
OKBET Mobile is compatible with a wide range of mobile phone models and we are constantly working to ensure more devices are supported. If you’re having trouble with your phone, please contact us so we can take a closer look.
Yes, you can sign up for a new account by clicking on the link to the OKBET website at okbet.com/mobile.
Our Mobile Casino runs via your Sportsbook balance and there is no need for any extra transfer to the Casino to play.
The manufacturer and model number is usually displayed on the phone casing under the battery. Alternatively, check your phone manufacturer’ website or contact us and one of our customer service advisors will be pleased to assist you.
Our Mobile betting platforms are free to anyone with a OKBET account. The only charges are those applied by your mobile service provider for using their data services, For data charge information please contact your mobile service provider.
When you lose connection while using OKBET mobile, you can continue to use the website once the mobile signal is restored. This bet will not be confirmed unless the bet’s receipt number is displayed. You can view all your bets in the account history in the lobby.
Yes, as long as your mobile service provider allows foreign network roaming, you can use OKBET mobile. Note that higher data charges may apply, please contact your mobile service provider for more details.
Some network operators may block certain types of content and services that are only available to users over the age of 21. Your mobile network operator will need to verify that you are over 21, please contact your mobile service provider for more details.
Your phone will still be able to receive inbound voice and SMS traffic whilst using OKBET Mobile. Most supported handsets will allow you to take a call and will return you to the service once you have finished.
Yes, you can use your existing user ID and password to log in to the mobile site.
You can only be logged in on one version of OKBET at any point in time. If you are logged in on the main website and you log in to the mobile site, you will automatically be logged out of the main website and vice-versa.
The most likely explanation is you have had too many failed login attempts. Please contact customer service who will be happy to help you. You can do so via Live Chat on OKBET.com or email email@example.com
This process will vary depending on the browser you are using. If you encounter any problems, you can contact our customer service team by sending an email to or online customer service.
OKBET mobile app can be downloaded and installed on any compatible Android and iOS devices. The app supports OKBET products such as Sportbook, Casino, Live Casino, Virtual Sports and Lotto. OKBET is now easily accessed, faster and with more fun on-the-go.
The Android system is estimated to be 51.06MB, and the iOS is estimated to be 104.76MB. It is recommended that you connect to a WiFi with a strong signal to download.
Currently, OKBET mobile app is not available in both stores. You may download the app dire Pause script execution – F8 – website, or visit this link
OKBET App supports iOS 12 above and Android version 5.0 and newer.
Compatible with devices that use Android version 5.0 and newer. We are constantly working to ensure more devices are fully supported. If you encounter a problem while using the OKBET Android app from your device then please contact us via Live Chat.
OKBET mobile app is FREE for all OKBET customers. Data charges may apply and your mobile service provider may charge you for using their data services to access the Internet.
If you are using mobile web, there will be a message prompt on your screen where you can download the OKBET mobile app. Click for the download to begin.
Using your device, clear cookies for your browser of choice. The actions required for this will depend on your browser. The message will now show if you visit our mobile site, and you can continue to download the OKBET mobile app.
Available payment methods will be based on your registered OKBET account settings.
Yes, you can use the OKBET mobile app to both process – Deposit and Withdrawal.
Install a 3rd party app that checks if your device is rooted or jailbroken. Note that any 3rd party apps are not supported or recommended by OKBET.
Simply login to you OKBET account and click “Statement”. You can access your account summary and transaction history within the last 30 days, meanwhile, the sports betting history transaction last up to 90 days.
Your mobile will still be able to receive inbound calls and SMS while you are using the OKBET mobile app. Most supported devices will allow you to take a call and will return you to the OKBET mobile app once you have finished.
Yes, you can use your existing user ID and password to log in using the OKBET mobile app.
Yes, it will work on both devices.
If you have too many failed login attempts. Please contact customer service via Live Chat on OKBET.com or email firstname.lastname@example.org
Odds are displayed according to the region in which you are logged in or according to your country of registration. However, each member can manually adjust to their favored preference if they choose.
In-Play is the status that defines when an event has started. Bets placed In-Play may be subject to delayed confirmation or acceptance based on the actions occurring within that event.
“Coming Soon” can be viewed in the event status. This will be visible in the app, mobile web and desktop.
Home teams are the first team you will see in the event box. The stronger team (handicap favourite) is identified with their name in bold letters and highlighted. The assigned handicap is visible next to their displayed odds.
All bets placed In-Play are subject to a system acceptance procedure. This may result in a “Pending” status being displayed, before your bet is either Confirmed or Rejected.
Dead Heat Rules apply to bets where more than 1 winner has been confirmed for an Outright Market. Settlement will apply by dividing the original stake amount by the number of winners and multiplying this value by the original odds. The remainder of the stake will be lost.
While we always strive to display the correct data, information relating to an event (e.g. dates, times, scores, statistics, news, red cards, neutral ground details, etc.) are for general information purposes only. The company shall not be liable for the accuracy in the information provided.
“””1X2″” refers to 3 outcomes that may occur within a defined period of an event. Participant 1 will win, Participant 2 will win, or the event will end in a Draw (X).”
We offer different sports and a variety of bet types, you can view all innings to bet on predictions or live games.
Our Sportsbook Financial Bet Markets allow members to predict the last digit of the closing indexes from different exchange markets.
You are solely responsible to ensure that the details of your bets are correct. Once your bets have been placed and their acceptance confirmed by us they may not be cancelled, revoked or changed and shall be deemed to be conclusive evidence in respect of the bets that you have placed. All bets are logged and recorded in our transaction log database and are conclusive evidence of all transactions and times at which the transactions are placed.
“Many bets are settled automatically In-Play once a market has been “Unconditionally Determined”. For example, bet on Over 2.5 goals in a Football match and if 3 goals are scored, then it’s likely your winnings and stake will be returned soon after the 3rd goal is confirmed. For markets that cannot be settled In-Play, we aim to settle all bets as soon as possible once an event has finished.”
Should an event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off/ start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company’s decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For “Parlays”, the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection.
We confirm the results by watching events live or by obtaining information from the official governing body of the participants involved in the event.
Yes, the Cash out value is the total amount returned upon confirmation of cash out, inclusive of your stake amount.
Cash Out can only be processed once for any bet.
Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.
Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.
“No, you dont have to. Our Cash Out feature allows you to partially cash out a portion of your original stake, while letting the remaining stake settle as normal. This approach provides the opportunity to secure certain funds, with the potential for winnings to be returned from the remaining stake.”
Go to “My Bets” and look for the wager that you wish to cash out. Click CASH OUT button to perform the cash out, or click the sliding logo beside the button and drag the slider to adjust the Cash Out amount in your favor.
The details of all your previously cashed out wagers are reflected within the “My Bets” and “Statement”.
Significant events such as goals, red cards, VAR or technical malfunction may lead to Cash Out being unavailable for a certain period of time.
Cash Out transactions are subject to the same terms and conditions as normal wagers. You can find the details for the cancellation of your cash out within the “Cash Out Details” drop-down of any wager within “My Bets” or “Statement”.
Please go to the Sports Rules and select “Cash Out” from the drop-down list. Here you can find further information and settlement examples related to Cash Out.
This service is available for members, based in certain regions, who have funds in their account or have placed a bet within the last 24 hours.
Yes, you need to be logged in to your account in order to view Live TV.
Live TV is currently offering events across multiple sports including Football, Basketball, Tennis, Futsal, Beach Soccer, Badminton, Handball, Volleyball and Snooker to name a few.
We are not permitted to stream certain events or matches from the host country.
“On the odds page, matches with live steaming available are identified with a TV icon. Clicking on this icon while the event is In-Play will load the stream. For Mobile devices, you need to enter the event you wish to watch, before TV playback can be activated.”
Due to live broadcast copyright restrictions, this service function is temporarily only available to customers in China, the Philippines, and Vietnam.
You are only permitted to access live streaming video for your own personal use. Live video streamed from us must not be copied or reproduced in any way without the express permission of the company.
Try to access other internet sites and determine whether the problems are confined to our live video streaming. If you are unable to use any other internet services please contact your Internet Service Provider. If our Live Streaming is the only affected site, please contact one of our Customer Service Representatives, who will be happy to assist you.
Each event will begin streaming 2 minutes prior to the scheduled start time of the event / match. The match must be active within the In-Play odds page.
If you have a Firewall (security hardware / software) or any other related security software running on your device, it might have affected your access to the site. You should consult the manufacturer’s manual /handbook or contact them directly regarding the package / hardware configuration.
Make sure that your device has a sound card to play the audio and your audio volume is turned up.
Go to Adobe’s website to check if you have the latest flash player installed.